Add your safety contacts

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Your safety contacts are the people who receive your alert. Add at least one before you wear your bracelet.

Before you start
Your bracelet cannot send an alert until you have added at least one safety contact.

Add a contact

1. Open the CERRET app and find the My Circle panel at the bottom of the screen.
2. Tap Add a Person.
   Choose someone from your phone book, or enter their name and mobile number.
   Confirm.
3. Your contact appears in My Circle straight away.

What your contact receives now

As soon as you add someone, they receive a text message telling them you have added them as a CERRET safety contact.

Ask them to save our number

This is the step that decides whether your alert actually reaches them.

Ask each contact to save this number in their phone as CERRET:

+1 (651) 564-9303

Your alerts arrive from this number, as both a text message and a phone call. If it is not saved, their phone may treat it as spam. On an iPhone with Silence Unknown Callers turned on, the call goes straight to voicemail without ringing at all.

Saving the number takes them ten seconds and it is the difference between an alert that rings and an alert that is never seen.

Test it together

Once your contacts are added and have saved the number, send one test alert.

1. Tell your contacts a test is coming.
2. Press the centre of your bracelet twice.
3. Check that they received both the text message and the phone call.
4. Open the app and press Cancel the Alert.

If anyone did not receive both, see Troubleshooting before you rely on the bracelet.

Changing your contacts

You can add, replace or remove contacts at any time in My Circle. If you add someone new, ask them to save the number too.

Next: Send and cancel an alert,  what happens when you press twice, and how to stand down.

Need help?

Email contact@cerret.com with your order number and a description of what happened.