New phone or new bracelet

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Each CERRET account is linked to one bracelet. If you change your phone or change bracelet, you need to unpair first.

Before you start
Your bracelet cannot send alerts while it is unpaired.

Unpair your bracelet

1. Open the CERRET app.
2. Tap the profile icon at the top left.
3. Scroll down to Delete Paired Bracelet.
4. Tap Delete.

Your bracelet is now released and can be paired again.

If you have a new phone

1. Install the CERRET app on your new phone from the App Store or Google Play.
   Sign in with the same email address and password you used before.
2. Pair your bracelet again.
3. Your safety contacts stay on your account. You do not need to add them again.

Your recordings do not move to the new phone. They are stored on the phone that made them, so share any recording you want to keep before you switch.

If you have a new bracelet

1. Unpair your old bracelet using the steps above.
2. Pair the new bracelet.

Your account, your safety contacts, and your recordings are unaffected.

If you are giving your old bracelet to someone else

Unpair it first. A bracelet that is still linked to your account cannot be paired to theirs.

Once you have unpaired it, they can pair it to their own account with their own contacts.

Next: Troubleshooting

Need help?

Email contact@cerret.com with your order number and a description of what happened.